Refund policy
Shipping & Returns
Shipping
We offer simple, reliable shipping so your Soffle pieces arrive beautifully and without fuss.
Australia
- Free shipping on orders over $250
- $9.99 flat rate for orders under $250
New Zealand
- Calculated at checkout
Returns
If something isn’t quite right, returns are accepted within 30 days of delivery.
To be eligible:
- Items must be unused and returned in their original condition and packaging.
- Protective plastic wrap must remain on the lampshade.
Returns cannot be accepted if the protective wrap has been removed.
Once received, refunds are processed promptly with email confirmation.
Australia
- $9.99 return fee
New Zealand & Worldwide
- Return shipping costs are the responsibility of the customer
Final Sale
All final sale items are non-returnable.